Help and frequently asked questions (FAQ's)
Is there a short-term parking lot?
For a short-term stay, you can use the priority levels directly in front of Terminal 1. You can park there free of charge for the first 10 minutes. In this area, you will be registered with your license plate number. It is therefore not necessary to visit a pay station within the free period. The exit barrier will open automatically in this case.
Where can I park cheapest for a longer period of time?
We look forward to seeing you and would like to offer you attractive conditions even for a longer stay. We recommend booking in advance at https://BER.Apcoa.de/.
All parking spaces are located directly in front of Terminals 1 and 2 and are within easy walking distance.
What is the maximum entrance height at the parking areas?
The entry height for the parking garages at BER is 2.00 meters. There is no height restriction in parking lots P4 and P6.
I have booked - how do I get to my parking space?
Once you have reached the airport via the A113 highway, please follow the signs to your parking garage or parking lot. There, at the entry barrier, scan the QR code that is on your booking confirmation. You will receive your exit ticket and the barrier will open.
What do I do if there are problems at the parking barrier?
There is a help button on all entry and exit barriers that connects you to our parking control center. This is manned 24 hours a day, seven days a week.
My stay will be longer - what can I do?
If the pre-booked parking time is exceeded, an additional payment must be made at the pay station.
The excess parking time will be charged at the published parking fees based on the actual parking time exceeded. You can find the prices at https://ber.berlin-airport.de/de/orientierung/parken/parkplatzuebersicht-und-preise.html#preise
You will need the ticket you received on entry to make the additional payment.
How can I change my booking?
Is the start of your booking more than 3 hours in the future?
Please log in at https://ber.apcoa.de/ with your booking number and your e-mail address. Use the link "Rebooking without login" for this. There you can change your booking yourself.
How can I cancel my booking?
When booking the additional product “Cancellation protection”, you have the option of canceling your booking once. In the event of cancellation, the prepaid parking fees (minus service charges) will be refunded. You can easily cancel your booking yourself up to 1 hour before the booked entry time:
1. go to ber.apcoa.de
2. log in with your e-mail address and booking number and select the booking you wish to cancel.
3. you can then cancel your booking by clicking on the “Cancel booking” button.
Cancellation is not possible for bookings without cancellation protection. However, you have the option of rebooking your booking once.
How do I get from Terminal 1 and 2 to Terminal 5?
A ride on the S-Bahn is the fastest and most convenient connection. In 2 stops you can reach the other terminal. Please note that there is a charge for this ride.
How can I pay my online booking?
You have the following payment options to pay your online booking:
